Managing E-Mails 4

Sometimes the phone is faster and less confusing, for example if you are trying to change arrangements and need to make sure everyone affected is aware.
Don’t be tempted to use e-mail to avoid personal contact, particularly if there is already a difficulty – chances are that someone will misinterpret the written word without the benefit of accompanying verbal tone and body language, and you could end up having a drama to resolve.
Andy
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